Recent news and updates.
26 September 2011
We are currently in the process of a complete site re-design. If you have ideas or suggestions, please feel free to let us know!
15 November 2010
We are currently in the process of moving voice servers as we have talked about in our emails. Currently the WA1 and VS5 machines are being moved to CA10 and CA6 machines. The reason for all the server moves that will be occuring is two fold. First, we have decided to cancel our service with a few of our datacenters because they have been unable to maintain the high standards that we have set. Second we have decided to upgrade a lot of our hardware. Please keep an eye on your emails from us which will keep you updated on what servers are being moved and when.
02 June 2010
Teamspeak has released a new version of the teamspeak server (beta 23). We are in the process of upgrading all servers and this should be completed shortly. In order to use the new server, you must upgrade to client version beta 21. If you can not connect to your server, please ensure that you perform this update.
23 May 2010
We are pleased to announce the launch of one of our new super servers in the Los Angeles datacenter. If any users would like to have their service transferred to this server, please open a ticket and let us know.
18 January 2010
On January 28th 2010, between 7:30AM and 8:00AM Eastern Standard time, XO Communications engineers have notified ColoCrossing that due to their new power infrastructure upgrades, we will need to move power distribution circuits for all equipment. As a result of this, all equipment will need to be powered down prior to this time so that we can move the PDU units. We do expect downtime to be minimal while this process completes, no longer then 15 minutes per device.
11 January 2010
We will be performing server maintenance on Friday January 15th from 12:00 PM until 6:00 PM. During this time you may experience your server being offline. We will be addressing the lag issues that customers have been reporting out of our LA, VA, and IL datacenters as well as implementing Teamspeak 3 into our systems.
13 November 2009
We are pleased to announce that we just got word from Triton and Associates which is the company that markets Teamspeak that we will be getting Teamspeak 3 distributed to us around December 1st for testing and configuration. This means that the release is drawing close, in fact they have scheduled an open beta to begin on December 18th which we highly encourage everyone to participate in. Teamspeak 3 looks very promising and we are very excited to be one of the first ATHP's to host it. For more information on Teamspeak 3.
Currently we do not know if there will be a direct upgrade for current Teamspeak 2 customers. Once we get the software for testing we will verify how the upgrade process will work and determine if we can continue to offer Teamspeak 2 for customers that do not wish to upgrade. After reviewing the planned pricing for Teamspeak 3 our prices will most likely not change between the two products. We are planning on offering pre-registration in the near future meaning that once we are authorized to begin selling the product, you can be one of the first customers to own a new server. For more information, please check out: http://www.teamspeak.com/?page=teamspeak3
10 October 2009
Ventrilo 3.0.6 server software has been released. We will be updating our servers in accordance with our Ventrilo host agreement tonight. Each server will go offline for about 30 seconds while the update processes.
29 August 2009
We have added two new locations. New York and Chicago. Any customers wishing to have their server moved to these new locations, please submit a ticket letting us know and we will move you free of charge.
17 August 2009
We have identified a potential problem with our hardware and are performing upgrades on all machines. The potential problem is that our hard drives are configured in such a way that they could provide a bottleneck in the flow of data. While performing the upgrades we will be moving customers to new servers so as to minimize any downtime you may experience. Currently we anticipate each customer seeing about a 30 second downtime while we transfer your server. We are also taking this opportunity to upgrade our existing hardware to new improved components and technologies, the most notable of which is our fix to the hard drive problem. We expect the upgrade process to take a few weeks and will email all customers during each phase of this evolution.
16 July 2009
We have lowered our prices yet again. We understand that the economy is taking its toll on everyone and want to do our part to help. We have re-analyzed our pricing structure and made some adjustments. Changes not only include lower prices per slot but also discounts for paying quarterly (5%), Semi-annually (10%), and Annually (15%). Please note, for current customers, the new pricing plan will not take affect until you modify your service by either upgrading or downgrading.
19 June 2009
Please be advised that on Saturday, July 4th between 12:01am and 12:16am EDT we will be conducting maintenance on some of our production aggregate switches in Virginia. This will cause an interruption of network service for your server(s) for no more than fifteen minutes.
15 June 2009
We have had many customers requesting that we place a login on the front page for TCAdmin. We have put two logins at the top of the page, one for your billing system and one for TCAdmin. We are working on integrating TCAdmin fully into our billing system so you will not need two seperate logins but that will take awhile so for now this is the fix!
17 May 2009
New Website is launched. We hope you all like it. Also notice the integration within the billing system! Along with this upgrade we have also been working deligently on our knowledgebase area to better assist you with questions you might have. If you do not see an answer to a question you have in our knowledgebase, please let us know!
24 April 2009
Ventrilo has released client version 3.0.5. We recommend that all users download the latest release. Updates are:
Logitech:
Added support for G35 headset soft buttons.
Added support for G19 Color Gamepanel LCD and soft buttons.
Modified G15 / G13 / Z-10 soft buttons to be interactive instead of just page selection.
Button1 = Menu
Button2 = OK
Button3 = Scroll Up
Button4 = Scroll DownSee documentation for more details about button usage.
Modified support for G15 / 13 to display more pages than the original 4, includes private chat pages.
Added option to G15 / G19 to force the Ventrilo display to the front when the program starts.
Be sure to read the documentation for the specific device support to learn how the soft buttons are processed and when they can be used depending on which page is being displayed. Each menu button will have a “Help” option at the bottom of the list.
Overlay:
Modified to support background image.
Modified to support user pictures for transmitter.
Added Setup-Overlay option “Extra width (pixels)” to make the overlay wider.
Improved response time when manually moving the Overlay.
Added “Mute Microphone” to in-Overlay menu.
Added “Mute Sound” to in-Overlay menu.
Added “Hide / Show overlay” to in-Overlay menu.
Added “Options” to in-Overlay menu.
Added “Help” to in-Overlay menu.
Added support to scroll back / forward through text messages.
Tweaked some of the colors for status indicators to create more contrast.
Modified scrolling events list to alternate colors for each new item.
Be sure to read the documentation for Overlay support to learn how the menu options work and what they can do.
User Options window:
New window used for setting unique information for specific user names.
Ability to locally mute, kick, ban and set transmitting images for G19 / Overlay.
Bug fixes:
Complaint List window: Fixed month display being off by one month.
Rcon window: Fixed window closing if escape pressed while scrolling text window has focus.
Private Chat window: Fixed new text scroll not working when minimized.
Global Chat window: Fixed new text scroll not working when minimized.
Added support for German keyboard character “<” as Bind. Experimental at this time.
Menu:
Added View->User Options.
Modified User->Private Chat to have a checkmark if it is already open for the selected user.
15 April 2009
This notice is for all customers who pay with a Paypal subscription: If you setup your subscription prior to 1 April 2009, please cancel the subscription. The new billing system that we have changed to does not recognize the older subscriptions. You may re-setup your subscription under the new billing system. All subscriptions older then 1 April 2009 will be cancelled on 30 May 2009 by us. If you have seen a payment get sent and have not been credited for it or are getting past due invoice emails, please let us know ASAP so we can get the problem fixed and avoid an interuption to your service!
1 April 2009
We have changed our billing system. During the change over process you may get some emails stating that your account is past due. If you know you have made a payment, please ignore these emails. We are working as fast as we can to complete the transfer of everyones account. The major reason for this was the older system was outdated and Modernbill no longer provides support for the software.
